Contact API¶

Overview¶

The Contact API manages contact information and communication within the Gustaffo Reservations system.

Base Path¶

All contact endpoints are prefixed with /contact

Authentication¶

Contact endpoints require appropriate authentication based on the operation being performed.

Contact Management Process¶

The contact management process follows these steps:

Contact Creation: User or system creates new contact
Contact Validation: System validates contact information
Consent Management: System records communication consent
Contact Storage: Contact information is stored securely
Contact Update: Contact information can be updated
Preference Management: Communication preferences are managed
Communication: System communicates based on preferences
Privacy Compliance: System enforces privacy policies

Endpoints¶

Contact Information Management¶

Handles the creation, retrieval, and management of contact information.

Key Operations: - Retrieve contact details - Update contact information - Manage contact preferences - Handle contact verification

Communication Management¶

Manages communication channels and preferences.

Key Features: - Communication preferences - Contact method verification - Communication history - Notification settings

Contact Types¶

Guest Contacts¶

Guest personal information
Communication preferences
Emergency contacts
Special requirements

Hotel Contacts¶

Hotel contact information
Department-specific contacts
Emergency contacts
Business hours

System Contacts¶

Technical support contacts
Customer service contacts
Administrative contacts
Escalation contacts

Business Rules¶

Contact Information¶

All contact information must be validated
Privacy settings are respected
Contact preferences are honored
Data retention policies apply

Communication Rules¶

Communication preferences are strictly followed
Opt-out requests are immediately processed
Communication history is maintained
Spam prevention measures are active

Data Validation¶

Contact Validation¶

Email addresses are validated for format and deliverability
Phone numbers are validated for format and region
Physical addresses are validated where possible
Contact information is verified when required

Privacy Compliance¶

GDPR compliance for EU contacts
Data retention policies are enforced
Contact consent is tracked and managed
Data deletion requests are processed

Integration Points¶

The Contact API integrates with: - Email delivery systems - SMS notification services - Address validation services - Privacy compliance systems - Customer relationship management systems

Error Handling¶

Common error scenarios: - Invalid contact information format - Unverified contact details - Privacy policy violations - Communication preference conflicts - System integration failures